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Please first read the following after-sales terms to better understand the HOMPEN warranty policy:
Item(s) missing completely or partially from an order
Physical damage on the product’s surface or shell
3．Wrong Product Received
Product received is completely different from the HOMPEN description
4. Verified Functional Failure
Failure that makes the device unusable, for which repairing requires changing critical
components such as the board, screen, reset cables, etc.
5. Customer Induced Damage
Damage caused by customer’s incorrect operation or insufficient protection, including but not
limited to broken screen, water damage, scratches, rust etc.
6. Defective Product Claim
Product is claimed to be defective by the customer, but passed initial quality control inspection by HOMPEN engineers
7. Out Of Warranty
Products that are no longer covered under warranty
8. Non-Authorized Return
Customer returned the product(s) without HOMPEN authorization (RMA Approval)
9. Warranty Period
The period of time between the shipping date (as recorded on the HOMPEN website) and the RMA application date
ALL HOMPEN PRODUCTS ARE WITH BELOW WARRANTIES:
60-Day Money-Back Warranty
We stand behind the quality of our products and guarantee to the original purchaser that our electronic components shall be free from defects in material and workmanship for a period of one year from the original purchase date.
At our online store, you get FREE standard shipping every day, year round on the order value is over $29.00
We’re here to help so if you have a query regarding your device, you can contact us on our free support-line between 8am and 8pm where our expert staff will be happy to help. 24/7 Customer Service Support.
Our online payment methods are safe and secure. We accept Visa and MasterCard credit cards for payments. We will charge your credit card once your order has been shipped.